Refund policy

Due to the nature of our products, we don't accept returns. However, if your item arrives damaged or defective, contact us within 30 days of delivery and we'll make it right with a refund or replacement.

Damaged or Defective Items Email norvasha.support@gmail.com with your order number and a photo of the issue within 30 days of delivery. We'll send a replacement or issue a full refund — your choice.

Lost or Damaged in Transit If you added Package Protection at checkout, and your order is lost or damaged in transit, contact us and we'll reship or refund it at no additional cost, no questions asked. Orders without Package Protection will be reviewed on a case-by-case basis.

How to Request a Refund Email norvasha.support@gmail.com with your order number. Approved refunds are issued to your original payment method within 5–10 business days.